Support service Member – Dept. regarding Education (Remote)

An important requirements would be to address incoming phone calls or chats in addition to create outbound calls regarding Government College student Help (FSA) Mortgage Repair

Maximus is currently trying to find Customer care Representatives to support the brand new Agency regarding Knowledge. To arrange you because of it part, Maximus brings paid back, full knowledge and therefore assures our teams take care of each person which have the greatest quantities of studies and reliability.

Time-table: Can sit-in eight months of coaching (Remotely – at home), Monday-Friday, 8am-4:30pm CT. Virtually no time out of was enabled throughout the education. On conclusion of training your projects agenda would be assigned to your.

  • Respond to inbound phone calls, e-e-mails otherwise chats and then make outgoing calls out of Federal Beginner Support (FSA) Loan Servicing
  • Answer issues and you may notate profile out of suggestions given and strategies drawn responding to people issues
  • Build outgoing calls to adhere to up with consumers to help you clarify pointers otherwise provide membership updates
  • Processes Borrowing Agency Desires utilizing built processes and procedures
  • Help Get in touch with Heart traditional as well as department and you may business rules and functions
  • Utilize the opinions unit to provide and located constructive views on the label high quality and you can agencies jobs
  • Utilize available systems, knowledgebase, and you can practical technology particularly cell, e-send, and you can web browser to resolve questions and you will create business responsibilities
  • Recommend escalated phone calls otherwise inquiries so you’re able to compatible membership as required
  • Process needs acquired through general communication and you will notate levels out-of steps consumed in response to those individuals needs

Employment and proceeded work are contingent through to getting and you may maintaining a beneficial advantageous approval. Finally suitability commitment ‘s the just discretion of Agency out-of Training.

Just like the 1975, Maximus enjoys operate significantly less than its beginning mission from Providing Regulators Suffice the people®, providing owners worldwide to help you efficiently engage the governments after all membership and round the many health and individual attributes programs. Having around 29,000 employees around the globe, Maximus is a happy mate in order to government firms on United Claims, Australian continent, Canada, Saudi Arabia, Singapore therefore the United kingdom. Launch your career having Maximus using one of the active customer provider centers.

Effective army provider members, their partners, and you will experienced candidates will embody the fresh new key competencies MAXIMUS deems important and give good resiliency and you can trustworthiness you to considerably enhances our very own personnel. We know your specific knowledge and feel, and wish to present employment path which enables you to definitely continue making a significant difference for our nation. We’re happy with all of our connections to groups intent on providing experts as well as their parents. If you find yourself transitioning out of armed forces so you’re able to civil lifestyle, has actually earlier in the day solution, are a retired seasoned otherwise a person in brand new Federal Protect otherwise Supplies, otherwise a partner away from an active military provider member, i’ve problematic and you may satisfying field solutions in your case. A committed and you may varied personnel is actually the vital money. MAXIMUS will bring equal job opportunities to all or any licensed individuals without admiration so you’re able to battle, colour, faith, sex, sexual direction, intercourse term, federal origin, protected experienced position or disabled condition.

MAXIMUS are a keen Affirmative action/Equal Chance Employer

Due to the fact a prominent strategic spouse to governing bodies throughout the world, Maximus helps increase the beginning away from public characteristics in the course of cutting-edge technology, fitness, financial, environmental, and you may social challenges. That have a-deep comprehension of program provider birth, serious expertise one to go functional brilliance, and you will an extensive attention to the needs of the folks are offered, our team advance the latest important objectives of our partners. Maximus brings imaginative providers processes government, impactful consulting qualities, and technical choices that provide improved outcomes for the public and highest degrees of productivity and you may efficiency out-of bodies-paid apps.